Shipping & Return Policy

Shipping Area

We do not ship to P.O.BOX.

Once your order is fulfilled and you receive a tracking number via email or SMS.

International Shipping
Unavailable at this moment.

Shipping Method
We ship though USPS.



Order and Shipment processing


Shipping confirmation email will be sent to you that contains tracking information once your order has been shipped. It may take 1 to 5 business days After leaving our shipping center, it will depend on your shipping address. All of our shipments currently ship from Culver City, California.

Our business hours are Monday - Friday Pacific Standard Time (excluding U.S. federal holidays) and the order cut off time for same-day processing is 12 p.m. (Pacific Standard Time.) We typically need 2 to 4 business days to proceed your order.

To avoid any complications with your delivery, please confirm Shipping Information and address are complete and accurate when submitting your order.
We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

*Life happens. Unforeseen delivery delays are out of control. These shipping guidelines are not guaranteed.

RETURN POLICY

We stand by the quality and efficacy of our products.
That being said, if something isn’t working for you, we’ll make it right.

We’ll accept any full-sized product for a return (no exchanges), as long as it’s at least half full and received within 14 days of initial purchase.

We do not offer exchanges on any items.

To schedule a consultation, please message us at info@nekkocare.com

If you are still not satisfied, you can initiate a return within 14 days of receiving your order for a refund of the merchandise value!

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nekkocare.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nekkocare.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Process

If you are not satisfied, you can initiate a return within 30 days of receiving your order for a refund of the merchandise value! Note that the product must be at least half full. Here’s what that process looks like: 

1.
Simply send us a message at ( info@nekkocare.com ) explaining any issues. Our Customer Care Team will be happy to assist with return requests that meet our policy requirements. Please note, we do not currently cover return costs. 

2. 
Once your return is approved, our customer care team will send the return address and any other relevant information via email.
Please note, original shipping costs are not included in refunds. 

3. 
Please safely pack the products and include the return form. We’d love it if you returned items in the original packaging. Affix the return label to the box and ship it back to us by bringing the return to the carrier on the return label. 

If you use your own return label, please save your tracking number in order to check the status of your return. 

It can take 7-14 business days for our fulfillment team to process a return once it's been delivered back to them. 

Once your return is processed, a refund confirmation email is sent to your inbox. It can take 7-10 business days for the refund to appear back on your card. 

If for any reason you don’t see your refund in that window, please email us ( info@nekkocare.com ).


You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Terms & Conditions
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.

If you have any questions, please feel free to contact us at:
info@nekkocare.com

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6375 Green Valley Cir #110, Culver City, CA 90230